How do I make a complaint about my holiday?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint whilst on holiday with us, please ensure you inform your Jet2 Rep, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

Where can I raise a complaint? Please fill in the complaints form: Submit complaint | Jet2holidays to raise your complaint with our Customer Services team. We’ll get back to you with a response within 28 days of you submitting your complaint.Please provide us with as much information as possible, including your booking reference and holiday dates where applicable.