How do I cancel my booking?

The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.
 

Period before departure within which notice of cancellation is received	% of total booking price retained by Jet2holidays
70+ days	Loss of deposit
69-57 days	30%
56-43 days	50%
42-29 days	70%
28-15 days	90%
14 days or less	100%

If you've purchased a travel insurance policy from us and need to make a claim, please visit https://rock.jet2.uk.axa.travel.If you need any further help, please have your policy number to hand and call [phone] (open Monday – Friday 09:00 – 17:30 UK time).

Click the link below if you can cancel online.

Can I cancel my holiday?